SERBIA: SAI of the Republic of Serbia conducted IT performance audits on three topics in 2023

During 2023, the State Audit Institution of the Republic of Serbia conducted IT performance audits on three topics - "Information systems in public city transport", "Management of the SAP ERP financial information system of the City of Belgrade", as well as "Efficiency of the information system, Registry and exercise of rights in the Republic Fund for Health Insurance".

The key message in the Audit "Information systems in public urban transport" refers to the need for cooperation of the city administration and city companies which perform service public city of transportation in the Republic Serbia, in order start common initiatives on standardization of informational system in public city transportation, which represents a key step in providing better and more comprehensive services to citizens and establishment of necessary reliability of the system. The aim of this audit was to assess the effectiveness and efficiency of information systems in local governments related to public urban transport, i.e. to assess the extent to which the implemented measures met the necessary goals when it comes to system management, reliability of information systems and user data management - of citizens and to what extent the system enables the efficiency of control of collection and payment of transport services.

The auditors who conducted the audit "Management of the SAP ERP financial information system of the City of Belgrade" concluded in the main message that it is necessary to improve application controls, ensure the exchange of data in formats that will reduce dependence on service providers, establish a service/help desk, improve user support and by strengthening information protection, ensure the necessary level of reliability of the SAP ERP financial information system.

The goal of this audit was to assess whether the management of the SAP ERP financial information system enables the effective achievement of goals within the competence of the Secretariat for Finance of the City Administration of the City of Belgrade.

In the third IT performance audit, which was carried out under the title "Efficiency of the information system, Registry and exercise of rights in the Republic Health Insurance Fund", the main message also stated that it is necessary for the Republic Health Insurance Fund to improve IT management, ensure a higher level information security and ensure business continuity in the event of a failure in cooperation with the service provider of maintenance of the information system Registry and exercise of rights.

The aim of the audit was to assess the effectiveness of the information system of the Registry and exercise of rights in the Republic Health Insurance Fund.

According to the established findings, the SAI made conclusions and gave appropriate recommendations to the auditees.

In order to inform the professional and general public about the conducted audits, media conferences were held where the objectives of the audit were presented by the President of the SAI and the Auditor General, Dr. Duško Pejović, while the audit teams leaders presented the audits in detail.