CZECH REPUBLIC: Where Did the Billions for Digitalisation Go? Promises vs. Reality

In January 2026, the Supreme Audit Office of the Czech Republic published its Second Comprehensive Report on the digitalisation of Public Administration (As of June, the full report is available in English). Evaluating the 2020–2025 period during which over €2 billion was invested. The Comprehesive report integrates normative, performance, and user layers based on the EU Digital Decade targets.

It concludes that the statutory objective of full digital service availability by February 2025 was not met, as only 18% of planned services were fully digitalized. Citizens still frequently find themselves visiting offices in person. Behind „user-friendly“ self-service portals, officials often continue to carry out tasks manually. 

Curious about the details?  A detailed breakdown of the seven main eGovernment barriers and cross-cutting audit findings is accessible via the report’s interactive appendix. 

Future comprehensive reports should place a greater emphasis on international benchmarking across eGovernment domains to effectively share best practices. Our Comprehesive Report also highlights the room for enhanced international coordination when producing strategic eGovernment reports.

Are you interested in this approach? If your SAI is preparing an equivalent comprehensive report and you would like to collaborate with us to enrich these findings with international benchmarking, we look forward to hearing from you! Please feel free to get in touch at: [email protected]

Wishing you a wonderful and relaxing summer,

Štefan Kabátek